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E1type provides an easy-to-understand warranty that can be claimed by following a straightforward process. If you have any questions about a product purchased from E1type, please contact us.

 

Contact Support

Feel free to contact us via the following methods for any product questions; we’re always happy to help.

1.Send us an email at support@e1type.com.(We will reply within 24 hours)

2.Address:No.2 Baotang Road, Runlian Community, Qiaotou Town, Dongguan City, China

 

Warranty Period

All E1type products are covered by a 12-month warranty. 

In special circumstances.This warranty policy is only for customers who have purchased products from e1type.com.

 

30-Day Money-Back Guarantee for Any Reason

For products purchased on the official E1type website, undamaged products can be returned for a full refund, regardless of reason, within 30 days of the purchase.  Once the returned item(s) arrives at the address provided by the E1type Customer Support Team, the refund process will begin.

• Returns must include all items originally sent
• Returns for refund must include all products that buyer would like refunded
• Returns for discounted products will only be refunded for discounted value
• Items must include original packaging
• For non-quality related returns, buyer is responsible for shipping costs
• For non-quality related returns, E1typerefunds only the cost of the product itself
• Returns may be rejected if items do not meet above requirements
• Your refund will arrive within 3 days after we receive the product.

Please note that the customer is responsible for any costs incurred as a result of returning the item. For example, shipping costs, customs duties, etc. 

Please note: E1type does not support refunds if the product is lost because the customer has filled in the wrong receiving information.

 

Warranty Claims for Quality-Related Issues

Any and all quality-related defects on items sold by E1type are covered by an extensive warranty of at least 12 months, starting from date of purchase.

For quality related warranty, customers need to send the product back to our factory (China), then we will inspect and repair the product.
Before sending the product back, please be sure to contact support@e1type.com. Tell our customer service staff about the problem with the product, and then we will analyze whether the product is in need of repair.
Note: E1type will only repair the product free of charge, but will not be able to cover any costs incurred for delivery.

Quality-related warranty claims on purchases made through E1type’s authorized distributors and retailers, are handled directly through those distributors and retailers. The E1type Customer Support Team is still available to provide services support.

Replacement is qualified for warranty claims if original purchase is still under warranty period. Warranties on products are void after having been fully refunded.

 

Requirements

• Buyer must provide sufficient proof of purchase, such as order number (preferred), or sales invoice
• Buyer must provide a detailed explanation of defect, including pictures or video (preferred) clearly showing defect
• It may be necessary to return an item for quality inspection in order to verify defect (at discretion of E1typeCustomer Support Team)

 Note: This service is only available to those who purchase products from the official E1type website.

 

Products not Covered by Warranty

Products listed below are not eligible for warranty claim:

• Free products (given to you through social media giveaways etc.)
• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have passed their warranty period
• Repairs through 3rd parties
• Damage from outside sources (including wear and tear)
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Gifts purchased by others
• Not an order from the E1type

E1type is not liable for:

• Loss of data incurred from use of E1typeproducts
• Returning personal items sent to E1type
• Products that are sent back to E1type's designated address without customer service consent.

 

At E1type, we want you to have the best experience possible. Our Customer Support Team is here to help you answer any and all questions you have about products, shipping, and special promotions. Please don’t hesitate to send us a message if you have any questions. We’re glad to help anytime!

 

You can always contact us for any return question at support@e1type.com

Return Address: 5/F, Building 12, No. 10, Qiaoxinxi 1st Road, Qiaotou Town, Dongguan City, Guangdong Province, China

Name: Jen

zip code :523000